Shipping policy

At Magic Propz, we carefully pack every party decoration kit and accessory to ensure it reaches you safely and in excellent condition.

1. Order Processing

Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
You will receive an order confirmation after placing your order.
Once your order is shipped, you will receive the tracking details through your registered mobile number or email.

2. Delivery Time

Estimated delivery time within India:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Areas: 5–10 business days

Delivery timelines may vary depending on the destination, courier availability, weather, holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges will be calculated and displayed at checkout based on your delivery location and order value.
Any applicable free-shipping offers will be clearly mentioned on the website.
Additional charges, if applicable for remote or special delivery locations, may be communicated before dispatch.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking link or tracking number.

You can use the tracking information to check the current status of your shipment.

5. Delivery Address

Please make sure that your delivery address, PIN code, phone number, and other contact details are correct before placing your order.

Magic Propz will not be responsible for delays or failed delivery caused by incorrect or incomplete address details provided by the customer.

6. Delayed or Failed Delivery

Although we work with reliable courier partners, delivery delays may occasionally occur due to:

Weather conditions
Natural disasters
Public holidays
Courier service disruptions
Incorrect address or contact information
Remote delivery locations
Other circumstances beyond our control

If your order is significantly delayed, please contact our customer support team with your order number.

7. Damaged Package

Please check the package at the time of delivery.

If the package appears severely damaged or tampered with, we recommend taking photographs/videos before opening the package and contacting Magic Propz customer support as soon as possible.

For any damage or missing items, please provide the order number along with relevant photographs/videos to help us investigate the issue.